[Savane-dev] Some opinions on the tracker email notifications (November 22, 2004 - 14:23)

 

Hello Savane hackers,

some remarks piled up into my mind about the mail I recieve from Gna!, and I would like to know what you think about it. I would like the notifications to be more straightforward, very simple to read in a few secs (maybe a 'terse vs. verbose' notification style could become a user pref). Here is such a generated e-mail with some comments:


This is an automated notification sent by Gna!.
It relates to:
		task #1067, project Gna! Administration

==============================================================================
 LATEST MODIFICATIONS of task #1067:
==============================================================================

I see that 'task #1067' is reported 4 times (including email subject), this is way too much. And the email should really start with the "== ... ==" header, the first 3 lines make the reading a bit akward.


               Posted by: Mathieu Roy <yeupou>
               Posted on: 2004-11-19 16:13 (Europe/Paris)

This information should on be inserted if the From field could not be set ('Posted by: anonymous coward'). The date is not important, it should go later in the full overview: most of the time there is only a small amount of time between the event and the reception of the e-mail; thus our email client will display the date for us. The date is only there for foolproof checking.



Follow-up Comment:
Uargh, why did I posted that thing here!?

==============================================================================
 OVERVIEW of task #1067:
==============================================================================

URL:
  <http://gna.org/task/?func=detailitem&item_id=1067>

                 Summary: FAQ using the common tracker code
                 Project: Gna! Administration
            Submitted by: yeupou
            Submitted on: ven 19.11.2004 à 16:03
         Should Start On: ven 19.11.2004 à 00:00
   Should be Finished on: sam 19.11.2005 à 00:00
                Category: None
                Priority: 1 - Later
                  Status: None
                 Privacy: Public
             Assigned to: None
        Percent Complete: 0%
             Open/Closed: Open
                  Effort: 0.00

Most of the time we only use a small subset of those field. What would be nice is to have a 'unused/unset' value for them. For instance, we could already consider that if Status or AssignedTo are set to 'None', they don't need to be displayed.



This item URL is:
  <http://gna.org/task/?func=detailitem&item_id=1067>

Is is really necessary to repeat that information ?


______________________________________________
  Message posté via/par Gna!
  http://gna.org/

Again, is it necessary ? When piling up with Mailman's footer, it only confuses the user which needs more time to select the proper URL. The direct task link already advertises Gna! in some way...


  To sum up, the 'cheap' notification email would look like:

**snip**

Gna! Administration, task #1067
==============================================================================

CHANGED
-------

Follow-up Comment:
Uargh, why did I posted that thing here!?


OVERVIEW --------

URL:
  <http://gna.org/task/?func=detailitem&item_id=1067>

            Submitted by: yeupou
            Submitted on: ven 19.11.2004 à 16:03
                Priority: 1 - Later
                 Privacy: Public
             Open/Closed: Open
    _______________________________________________________

Not for this year, but it would be nice to have the FAQ using the common code (with some change in the interface: ability to change details, no comments + change in the interface for all trackers: ability to configure query form so two fields at least are used to subdivise the content (instead of having one big table with all item, you would have several table under one h1 and one h2, both being specific fields defined in the query form))

    _______________________________________________________

Follow-up Comments:


------------------------------------------------------- Date: ven 19.11.2004 à 16:13 By: Mathieu Roy <yeupou> Uargh, why did I posted that thing here!?

**snip**


On the other hand, I would find it interesting to have a mode where a full offline HTML copy of the tracker item is sent with help of MIME and base href tricks. Given that forms now have serials (if I understood well), I guess having stale forms in one's mail spool is not an issue.


I'm changing jobs in a week and hope to have some time to propose some patches from then. Ciao,

  Vincent


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